Under the current situation, due to the comprehensive impact of economic globalization and the epidemic, competition in the catering service industry is increasing day by day. Customers' choices for restaurants are not limited to tastes, but also include restaurant image, ordering methods, payment experience, customer service, etc. In all aspects: Practitioners in the catering industry also have higher requirements for the restaurant's own management, including comprehensive needs in many aspects, such as warehouse management, payment channels, and data statistics;
At the same time, the proportion of mobile payment in the catering industry is growing at a high speed. From high-end restaurants, to fast food chains, and milk tea cafes, all kinds of mobile payment tools need to be connected to meet the diverse and changeable customer service experience. Brings more possibilities for change in the catering industry. Introducing Cathaytop Technology combined with the most popular catering market nowadays, tailor-developed catering customization system.
The sales process of the general industry is purchase → storage → sales, but the layout of the restaurant is divided into the front hall (dining), the bar (paying the bill), and the back kitchen (operation room). The general industry only needs to strictly manage the inventory to greatly save the working capital and reduce the inventory. The catering industry must unify the management of the front hall, the bar, and the back kitchen in order to avoid material waste and loss.
The catering industry mostly adopts the service mode that customers consume first and pay later. It takes a long time from the beginning of a transaction to the final checkout, during which complicated operations such as adding dishes, refunding, changing, discounting, and multi-table unified checkout are also processed. Ordinary cash registers can only handle payment with one hand, delivery with one hand, that is pay-as-you-go payment, and its function cannot meet the needs of the catering industry.
Manual data processing is not only error-prone, but also costly. However, the traditional cash register can only complete transactions simply, but has no information collection and data analysis functions. As a result, restaurants cannot efficiently calculate inventory, new purchase lists and quantities, customer loyalty and tastes, etc.
The customized ordering system can directly complete the steps of queuing, calling, making an appointment, opening a table, ordering, adding dishes, and paying for the order.
The QR code presents more to customers: mobile self-service ordering, multimedia menus, electronic marketing and other multi-media content combined with online and offline multimedia content.
Support multiple payment methods: cash, credit card, contactless, ApplePay, third-party scan code payment, etc.
Through powerful member functions, deep binding members and enhancing member loyalty;
Unify the management of the three departments of the front hall, the bar and the back kitchen, and track the production, expiration date, raw material, supplier, price and other information of each link.
The smart catering customization system supports powerful statistical analysis functions, and provides the most important data support for merchants' daily operation and management.
The staff prepares food according to the customer's arrival time and orders, improves work efficiency, and reduces the cost of communication with customers; customers can enjoy food immediately at the store to improve customer experience.
The customer’s dining habits are recorded in the membership system and prompts are automatically given after the customers arrive in the restaurant. The staff can give customers suggestions and improve the quality of service according to the customer’s habits, which greatly enhances the customer service experience
Customers can choose cash, barcode, credit card, faceID, apple pay and other multi-channel and all-platform payment, and improve the dining experience
Regularly or irregularly launch activities, social games, etc., while enhancing customer community communication, launch discounts and improve customer awareness
When customers want to enjoy the same food at home or in the office, they can place an order online on their mobile phone, and the system will automatically assign a delivery staff to deliver the order after receiving the order
The system automatically analyzes store data, and when a certain category of food is selling well, it will provide intelligent replenishment prompts based on the inventory situation. The staff can contact the supplier for replenishment or transfer goods between stores according to demand.
The restaurant manager can prompt for salary increase and promotion according to the system rules and intelligent prompts, and restaurant personnel changes and other operations
After the system analyzes the current month’s data, it intelligently gives suggestions for the next month’s plan. The restaurant manager can refer to and select the next month’s table. The plan table will automatically send the plan to employees
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